Zásady pro doručování

We ship via Zásilkovna (Packeta). How Does Zásilkovna Work?

  • In the shopping cart, select shipping to the pick-up point of Zásilkovna.

  • In the pick-up point search engine, find the one you have nearby. There are thousands of pick-up points and self-service, contactless pick-up points Z-BOX at your disposal.

  • Your order usually arrives at the pick-up point within the next day.

  • As soon as the order is ready at the selected pick-up point, Zásilkovna will send you an informative e-mail and a text message with a password for pickup.

  • You just need to report the password at the pick-up point. You can send anyone to pick up your parcel - just give them the password.

  • You can pay the cash on delivery amount directly at the pick-up point, either in cash or by payment card.

  • You can find out where your order is located in the Parcel Tracking section.

  • You have 7 days to collect your parcel.

  • We recommend downloading the mobile app Zásilkovna where you can track the movement of your parcel, extend the storage period to up to 21 days or pay for cash on delivery.

  • Returning goods is easy with Zásilkovna: just enter the return in the mobile app or use the label that will be included in your parcel. Then take the parcel to the nearest Zásilkovna submission point and you're done!